Privacy Policy
1. Introduction
At Turbo Gamer Realm (“we,” “our,” or “us”), accessible via turbogamerrealm.com, we take your privacy seriously. We are unwavering in our commitment to safeguarding the personal data of all users who visit or interact with our website. Our privacy practices are designed to protect your individual rights and meet the highest legal and ethical standards in the processing and storage of your information. We are transparent about the data we collect, how it is used, your rights, and how you can exercise them.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through turbogamerrealm.com, and any related services, purchases, or communications. Turbo Gamer Realm serves as the data controller for purposes of the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and as a business under the California Consumer Privacy Act of 2018 (“CCPA”). This means we determine the purposes and means of processing your personal data.
3. Categories of Data We Process
We may collect and process the following categories of personal data:
a) Usage Data
Includes information such as your browser type, IP address, referral source, length of visit, pages viewed, timestamps, and user sessions. This data is captured automatically via cookies and similar technologies.
b) Account Data
Includes your name, postal and billing address, email address, phone number, and other information you provide when creating an account on turbogamerrealm.com.
c) Profile Data
Encompasses your interests, gaming preferences, product views and clickstream behavior, purchase history, wishlists, and user-generated settings.
d) Communication Data
Encompasses information voluntarily provided through support inquiries, emails, contact forms, and other interactions. It may also include chat logs and historical response data.
e) Technical Data
Includes device identifiers, operating system details, browser plug-in types, language settings, mobile device information, screen resolution, and other technological diagnostics.
f) Transaction Data
Covers records of product purchases, order history, shipping details, delivery confirmations, payment method details (excluding full card numbers), and related billing information.
g) Preference Data
Includes your consents for email marketing, opt-ins or opt-outs, interests in specific product categories, and selections related to user interface personalization.
4. Legal Bases for Processing
In accordance with GDPR, we process personal data only when a lawful basis exists:
– Contractual Necessity: To provide the services or fulfill orders as requested by you.
– Legitimate Interests: For internal analytics, fraud prevention, service improvements, and personalized content with minimal impact on your fundamental rights.
– Consent: When we send marketing materials or utilize non-essential cookies, with your prior explicit approval.
– Legal Obligation: When we are required to comply with applicable laws and regulatory requirements.
5. Your Rights
Under GDPR and CCPA, you are entitled to the following rights, subject to verification and certain legal exceptions:
– Right of Access – Obtain a copy of your personal data we hold.
– Right to Rectification – Request corrections to incomplete or inaccurate information.
– Right to Erasure – Request deletion of your data under certain circumstances.
– Right to Restrict Processing – Ask us to limit how we use your data in specific situations.
– Right to Data Portability – Obtain your data in a structured, commonly used format for reuse elsewhere.
– Right to Object – Refuse processing based on legitimate interests or direct marketing.
– Right not to be Subject to Automated Decisions – Where applicable, decline profiling decisions made without human intervention.
California residents also have the right to:
– Know what information is collected, sold, or disclosed.
– Opt-out of sale or sharing of personal data (we do not sell your data).
– Non-discrimination for exercising privacy rights.
If you wish to exercise your rights, please contact us at [email protected] with your request. We may take steps to verify your identity prior to fulfilling such requests.
6. Security Measures
We implement a range of technical and organizational safeguards to secure your personal data:
– Data encryption both in transit and at rest.
– Role-based access controls and user authentication protocols.
– Periodic security audits and vulnerability assessments.
– Routine data backups with secure storage.
– Staff training on privacy and data protection procedures.
While no system can guarantee absolute security, we make every effort to maintain the integrity and confidentiality of your information.
7. International Data Transfers
Your personal data may be processed outside of your country of residence, including in jurisdictions that may not provide the same level of statutory data protection. In such cases, we utilize:
– Standard Contractual Clauses approved by the European Commission.
– Other appropriate legal mechanisms ensuring adequate levels of protection.
By using turbogamerrealm.com or submitting data to us, you acknowledge and agree to international transfers of your data, subject to appropriate safeguards.
8. Data Retention
We retain your data only as long as necessary for the purposes for which it was collected, in line with our internal policies and applicable regulations:
– Usage Data: 12 months for analytic review.
– Account & Profile Data: For the duration of account life plus 3 years after deletion for compliance.
– Communication Data: Up to 2 years post-resolution of inquiry.
– Technical Data: 18 months, retained anonymized where appropriate.
– Transaction Data: 7 years for legal obligations and audits.
– Preference Data: Until consent is withdrawn or profile is deleted.
Upon expiration of retention periods, data is securely anonymized or deleted.
9. Cookie Policy
We use cookies and similar technologies to enhance your experience on turbogamerrealm.com. Cookies are small text files stored on your device that support various functions, including:
– Essential Cookies: Necessary for login, cart management, and site navigation.
– Functional Cookies: Store your preferences (language, layout, etc.).
– Analytics Cookies: Collect aggregated data on site usage to help us improve performance.
– Performance Cookies: Help optimize loading times and reduce server strain.
10. Cookie Management and Compliance
By default, non-essential cookies are not loaded unless you provide active consent, consistent with GDPR requirements. A cookie banner is presented upon your first visit, where you may accept, reject, or customize cookie settings. You can modify your preferences at any time via account settings or cookie control tools in your browser.
For CCPA-compliance, we honor global privacy control (GPC) signals, Do Not Track (DNT) headers, and offer clear opt-out instructions on our website.
11. Protecting Children’s Privacy
Turbo Gamer Realm does not knowingly collect information from or market to children under the age of 13. If we become aware that personal information from a child under 13 has been collected without parental consent, we will promptly delete the data. Parents or guardians who believe their child has submitted personal data may contact us at [email protected].
12. Updates to this Privacy Policy
We reserve the right to modify this Privacy Policy as our practices or legal obligations evolve. We will notify users via email or in-platform notices when significant changes occur. Continued use of turbogamerrealm.com following updates indicates your ongoing agreement with the modified terms.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:
Email: [email protected]
We are committed to compliance with all applicable privacy laws and best practices and welcome any inquiries regarding our data protection practices.